We stand behind our pets 100%! This DOES NOT mean we grant refunds, financial aid, financial assistance, financial support, financial reimbursements or free vet or other free outward canine services of any kind. This also does NOT mean we provide free veterinarian or any other free outside services of any kind to a replacement pet or exchanged pet. Many hours of every day are spent working with our pups' impressionable young minds and alot of money is spent taking care of our puppies and dogs whether you take possession or not. We work extremely hard and do our very best at providing quality pets to those who seek them! If anyone, at any time, has ever tragically lost a purchased pet from us or had an unfortunate event/issue occur with a purchased pet and we were the breeder of their purchased pet, we have always offered, as a good-will gesture, a replacement pet upon first availability either for free (if their pet was purchased under our genetic health warranty or ) or at a much reduced price if a warranty was not originally purchased or if their warranty had expired. If a pet passes away within 10 days of purchase due to parvo or distemper, we will make the good-will gesture of replacing the pet at no charge, providing we receive proper vet documentation within 48 hours of the vet check up. We also require veterinarian supporting evidence submitted to us for viewing. Purchased Amenities for the original purchased pet are unfortunately NOT offered for free or even at a reduced price on any replacement pet due to the fact such services are NOT regulated by us, the seller. Desired amenities on a replacement pet MUST be paid for by the customer, if desired. We can NOT AND DO NOT force anyone to accept our gracious offer of a replacement pet should an unfortunate event occur either before or after possession, but we do offer it all the same because we DO care about our canine families and want them to enjoy the love and companionship our superb pets bring and we want them to have as healthy a pet as possible. While we do try and make as close a Doodle-Love match as possible, we can not and do not warranty for canine incompatibility, divorce, allergy issues, children issues, family issues, marital separations, divorce, fire, family related issues such as job losses, death, illness, moving, family tragedies, allergies, etc; Compatibility issues usually occur because the owner has failed to understand their purchased pets' needs or personality. Obedience training is recommended for all purchased pets for a lasting union, especially if the buyer is not an experienced canine owner.
Once a payment or deposit is accepted to secure a pet for you, regardless of payment method and regardless of whether or not we have our canine application for the buyer on file, your deposit/payment constitutes a contractual purchase agreement whether it be verbal or in writing, by you the buyer and that you, the buyer ACCEPT & ACKNOWLEDGE OUR NO REFUND CONTRACTUAL PURCHASE POLICY AND AGREE TO ABIDE BY OUR NO REFUND CONTRACTUAL PURCHASE POLICY shown upon our website. Similar information is located upon our canine application/contract as well as our purchase spay/neuter contract provided to every Goldendoodle buyer at the time of canine possession. We offer no refunds at any time regardless of issue. We have had a no refund, no financial aide reimbursement policy since we began in 1996. Our canine application is a contractual agreement to purchase. If it has not been submitted with the deposit/payment at the time of purchase, we do have all buyers sign one at the time of personal pick up. If the pet is shipped, our canine application must be on file before the animal is shipped. All sales are final sales regardless of breed and regardless if the purchase is verbal or in writing. Any cancellation by the buyer, at any time, once payment has been accepted by us, the seller, will cause you, the buyer, to forfeit any monies sent as well as the ability to take possession of a pet. You, the buyer, will be responsible for any fees or costs by us, the seller at collecting on such a payment sent should you place a stop payment on any type of check or money order once it has been received by us, the seller. If you desire to make a purchase, our canine application must be printed out before it can be filled out. Our application is not an online application to purchase. Our canine application must be on file along with payment in full before a ready to go pet is taken home, regardless of breed. While we do offer Veterinarian and other outward canine services with any purchased pet, such services are deducted from the buyers' deposit/payment and is then paid to our vet or other sources at the time services are rendered to an assigned pet. All balances MUST BE PAID IN FULL at the time of personal pick up or prior to shipping/delivery. NO EXCEPTIONS. As of October 19, 2007, any pet having veterinarian services rendered MUST BE PAID IN FULL before such services are rendered. Should our vet discover the pet to have a major health issue at the time the services are rendered, we DO agree to provide a replacement pet but such services are non transferable to the replacement pet. Our vet still expects for his services to be paid regardless of the outcome. Only visually healthy pets will be assigned and presented to a buyer for purchase. If we, the seller, are aware of visual health issues PRIOR to placing the pet up for adoption, it will be publicly noted and sold as a "special needs" pet and the buyer will be aware of such PRIOR to submitting payment for the animal. Unforeseen health issues that are not visually seen but are viewable only by a licensed vet either through testing or X-ray, while unfortunate, can occur with any pet regardless of whom the breeder may be and regardless of any prior testing a breeder may have conducted on the breeding parents of the offspring presented for sale. Some health issues are just not visible with the naked eye and requires in-depth testing by a licensed vet in order for discovery. Should the buyer decide to NOT accept the original pet that our vet has discovered to have a major health issue, it will be placed up for adoption as a "special needs" pet and at a reduced price but a price that does cover veterinarian services that has already been rendered. The BUYER is not obligated to accept any assigned pet that has been determined by our vet to have a major health issue at the time services were rendered but the buyer is STILL responsible to pay the fee for services rendered to the original assigned pet. We will make every effort in providing a replacement pet if the buyer has not agreed to accept the original purchased pet, but services already rendered to the original pet must still be paid for. Please be aware that services rendered by our vet or provided by any outward service providers are provided to a LIVE already assigned ANIMAL and are non refundable or non transferable, for any reason, by us or the vet. We make every attempt at asking our vet for a reduce price on a replacement pet for their services if the buyer otherwise elects to accept a replacement pet that we have offered as a good will gesture (and desires the same amenities) but these services are never offered, implied or insinuated as being offered FREE OF CHARGE. We, ourselves, never know until AFTER services have been rendered by our vet what the results will be when it comes to a health exam or testing of any kind performed on the assigned purchased pet. If an issue is physically viewable prior to the pet being offered for sale to the general public, it is not assigned to a buyer unless the buyer knows ahead of time that the pet has known issues. It is then sold as a "special needs" pet and is listed as such upon our website so that the buyer has prior awareness of the animal's issue. We never withhold any known issues prior to purchase, because the pet can always be placed up for adoption as a "special needs". If an issue is NOT physically noticed or seen with the naked eye and is only discovered by a veterinarian through testing at the time they are providing their services, such an issue is beyond our control and we have no way of knowing prior to the services being rendered that an issue was there. Service providers STILL REQUIRE THEIR PAYMENT FOR SERVICES RENDERED REGARDLESS OF THE RESULTS DISCOVERED DURING A ROUTINE VET VISIT OR AFTER TESTING RESULTS ARE MADE AVAILABLE. We understand if a buyer elects to NOT accept a pet under these circumstances which is why we agree to provide a replacement pet upon first availability, of equal size, breed, color and gender but we have no way of offering FREE veterinarian services to a replacement/exchange pet nor do we agree to transfer such services to the replacement/exchange pet. All services provided to an assigned purchased pet are paid to outward sources from deposits/payments sent to us from the buyer for the assigned purchased pet.
With regards to pick up dates/times or shipping dates/times, we expect all customers to call us the night before to confirm scheduled appointments and shipping arrangements. Customers who have elected shipping should also contact DELTA AIRLINES the night before their shipment date to confirm a shipping time/date has not been changed by the airlines. An air-bill/control number is provided to you once a shipment has been scheduled with the airlines. Shipping dates are never final until we have provided the buyer with an airline bill/booking number. This number identifies you to the pet and the pet to you. At any time, the airlines can make changes to your flight without prior notice to the buyer or seller. This is why it is important to contact them the night before your shipment date. All shipped pets are the sole responsibility of the customer and the airlines once it leaves our physical possession. All shipped pets are insured with the airlines for up to $1500. If an unfortunate event occurs during shipment or immediately AFTER shipment, we require the customer to seek monetary restitution from the airlines up to the insured amount if the occurrence can be directly linked back to the airlines. NO REFUNDS OR REIMBURSEMENTS ARE GRANTED FOR ANY REASON WITH REGARDS TO SHIPPING FEES/CRATE FEES/TRAVEL FEES/VET FEES OR ANY OTHER FEES, once paid to us, the seller.
WE DO TAKE PHOTOS OF OUR CANINE WITH THEIR NEW OWNERS/FAMILIES WHO PERSONALLY PICK UP THEIR PURCHASED PET
Weather and time permitting. We do take photos of all purchased pets PRIOR to them being presented to their family. We take photos for several reasons. One, it is for the buyer's file to show the condition of your pet at the time it was picked up. If we have the time, pets who are personally picked up are photographed before they leave our premises. Two, it allows us to place our puppies with their families on our website so that others can view them in case they are seeking a similar family pet. Three, if there are any disputes with regards to the health and condition of a buyer's puppy, once it has left our premises, we have photos as proof of their condition at the time they leave our home. We appreciate all customers who submit photos of their puppies and dogs to place on our site and we are proud to display all videos, photos, cards, email and letters upon our site.
Our application can be faxed, mailed or sent in by UPS, FED-EX or EXPRESS MAIL. It can also be brought to us by you, in person providing you have sent to us a non-refundable deposit prior to the desired pick up date. If you are bringing the application, we MUST know which pet you desire to purchase so that we know which pet to assign you. If you have not submitted an application prior to your pet receiving already rendered services, the buyer is still obligated to the assigned pet that has had services already rendered. The application will be presented to the buyer for their signature at the time of personal pick up if one has not been submitted to us with a payment or deposit. Our sales are final sales be it verbal or in writing. If you desire to fax our application, we ask that you NOT fax the application unless you have a FED-EX, UPS, EXPRESS MAIL OR WESTERN UNION TRACKING/CONTROL NUMBER. Customers who have no intention of following through with a purchase slows down the process, wastes our times and wastes ink, paper and phone calls. If our purchase policy does not agree with you or if you have an issue with our purchase policy process, we do wish you well on your pet quest. Our policy is fully enforced. There are no exceptions made with regards to our policy. We do everything we possibly can, within reason, to assist all buyers when and if an issue occurs. All pets are assigned to our customers by us based on the information provided by you, the buyer, upon our application , verbally by telephone or via email. Once we know a pet is old enough to go to its new home, we assign the pet according to information provided to us by the customer. We do try and make as close a "love match" as possible and do our best to give the customer what it is they are seeking with regards to their desired pet. When a pet is ready to go and has been assigned, our customers are then contacted to schedule either a shipping or pick up date. We have recently implemented particular Veterinarian services within our genetic health warranty programs as well occasionally offer particular amenities for pets who are purchased without a genetic health warranty. Such services are paid for by the customer when they send their deposit/payment for the desired pet. Regardless of services provided, requested or desired, all fees, expenses and charges accrued by the assigned pet are non transferable and non refundable for any reason, especially once a pet has received such services. Each individual pet has time and money already invested into its care prior to purchase. Many people assume that a breeder will provide them FREE veterinarian care to their purchased pet or offer free replacement services when that is not the case, regardless of where the pet is purchased. Some people have asked us "Do you guarantee the hips" of a potential pet and our answer is simply this: We have always agreed to provide a replacement pet if an issue occurs (regardless of the issue) regardless of whether or not a warranty was purchased or not with any assigned pet, upon first availability, but this does NOT mean we have ever agreed to provide FREE replacement amenities or FREE replacement/duplicate veterinarian or other outward services to a replacement/exchange pet. Regardless of where a pet is purchaesd and regardless of whom your breeder may be, breeders never provide FREE veterinarian or other outward services even if they tell a potential buyer that they "warranty for hips" or whatever other issue it may be, unless they have charged an excessive amount for the original purchased pet and that amount was large enough to cover duplicate services for a replacement pet. The majority of breeders never offer to pay their customer vet fees or reimburse them for vet fees, nor do the majority of breeders ever provide outward services to a replacement pet for free.
If there is an undesirable outcome AFTER services have already been rendered and the buyer does not elect to accept the assigned pet as a special needs pet, then we do provide the buyer with a different pet, upon first availability, as a good will gesture, but the already provided services must STILL BE PAID regardless of outcome. We DO NOT have the ability to provide or absorb FREE veterinarian services for an exchange/replacement pet if such becomes necessary, nor do we agree to provide such services free of charge to the buyer. The buyer must either accept the original pet as a special needs pet, that has already had services provided to it or accept a different pet as an exchange/replacement and the buyer is responsible for replacement veterinarian services, if desired, for the exchange/replacement pet. As stated above, we will make every attempt at asking our vet for a reduced fee for similar services provided to the exchange/replacement pet, but we can not guarantee such. Because such an unfortunate occurrence is beyond our control when such an issue is NOT visible to the naked eye and is ONLY visible through testing, such an occurrence is beyond our control. The buyer is sill responsible for paying their original balance on the original assigned pet that has had services provided to it by our Veterinarian or outward service providers. All such services are paid for by the deposit or payment the buyer has submitted for the desired pet. As a good will gesture, and if we are able, we may offer to reduce the balance by half that is owing on the original assigned pet or may offer to reduce the balance somewhat to cover at least half of the outward expenses already rendered and paid for, but we will NOT REFUND FOR ANY REASON, NOR WILL WE PROVIDE FREE VET OR OUTWARD SERVICES TO AN EXCHANGE/REPLACEMENT PET regardless of issue.
WITH REGARDS TO PERSONAL PICK UP OF ALL PETS, we require that our customers sign, date and complete a CANINE VISUAL INSPECTION WORK-SHEET. This worksheet is evidence that the puppy was visually inspected by the seller and buyer prior to the puppy leaving our premises. This worksheet is kept in the buyer's file in case a dispute arises with regards to the health or condition of your purchased pet at the time of personal pick up. If you did not pay for our vet to provide your pet a health check up prior to possession, a vet certificate will not be available to you. We REQUIRE ALL CUSTOMERS to have their purchased pet vet checked within 48 hours. NO EXCEPTIONS. We recommend that your pet is picked up either on a Friday (if you can not visit your vet on a Saturday), during the week (within vet hours) , on a Sunday (so that your puppy can visit your vet on a Monday) or AFTER a holiday has occurred. If your pet is NOT vet checked within 48 hours of possession, regardless of issue, we will not assist you. If a MAJOR HEALTH issue is detected by YOUR vet during the vet check, required within 48 hours of possession, we MUST BE CONTACTED IMMEDIATELY AND THE PET MUST BE RETURNED TO US BY YOU so that we can provide a replacement pet to you. VET DOCUMENTATION MUST BE FAXED TO US PRIOR TO THE RETURN OF A PET UNDER SUCH CIRCUMSTANCES. Providing there is proof of a major health issue, upon first availability, we will replace the puppy of equal size, gender, breed and color unless we have other pets the buyer may be interested in. Proper vet documentation/findings must be provided to us immediately (within 48 hours of the vet check) along with the returned pet. Minor issues that are easily correctable either by the owner or their vet are not cause for a replacement pet and under those circumstances, none will be provided. Compatibility issues are also not a valid reason for a replacement or exchange since compatibility issues can be corrected through professional canine training. Unless certain circumstances warrant a replacement canine, a replacement will not be granted. ANY PET BOARDING AN AIRPLANE OR IS BEING PERSONALLY TRANSPORTED BY US TO YOU, MUST HAVE A VET CHECK AND HEALTH CERTIFICATE PAID FOR BY THE BUYER. NO EXCEPTIONS. If a pet has a minor correctable issue, it will be notated upon the health certificate and is not a valid reason for exchange.
Please leave your ego at the door! Our policy and application pertains to everyone regardless of color, gender or ethical background, family or friends. If you have an issue with our purchase policy or disagree with our policy/application, we wish you well on your quest for a pet. We've been a private, approved, hobby breeder since 1996. We have many REPEAT, happy customers. In all of the years that we have been a professional, hobby breeder, we've have had a very high number of successful canine placements. Unfortunately due to internal family issues from estranged relatives who have been exploiting my mother's dementia and wanting to take control over her assets, property and financial affairs, malicious, fictitious comments have been placed over the internet by these estranged family members pretending to be various "wronged" customers when in fact, they are estranged family members trying to ruin our reputation as a person and as a business through their various hateful slurs and slanderous comments. We have always done as much as we reasonably possibly can to assist any buyer if and when an issue occurs. Every buyer is provided assistance providing they have followed our purchase policy/contract in full. As with any business, it's impossible to make every single customer happy or to satisfy every single customer 100%. Because dogs and puppies are live animals, things can go wrong at any time that is beyond our control or the buyer's control. Because animals are ive beings, we do NOT guarantee or promise any particular litter, puppy or time frame even if a customer has requested such, until we know for sure a particular puppy from a particular litter is ready to go. Pick up and Shipping dates are tentative only. We match our customers as closely to what it is they are seeking and as soon as we humanly, possibly can, upon first availability. If you have an issue with a particular time frame, litter or puppy, then we will be happy to move you to either a different litter or to a waiting list, but please know that this is not always possible. Anyone who refuses to accept a paid for pet that is ready to go will lose their ability to obtain a pet from us in the future as well as will forfeit any payments made to us, if other arrangements has not been made in writing and agreed to by the seller. Anyone who switches from a particular litter for another, will be considered to be on "stand by" for a different pet until that pet is ready to go and assigned. Regardless of what litter a puppy is accepted from, we consider all sales to be final, non-refundable sales. We can only make as close a match as possible where live animals are concerned. We do NOT guarantee or promise any exact time frames, litters, particular/exact puppies, exact color or gender until the day a puppy has been declared ready to go and has been assigned to the customer. Those on a waiting list for puppies NOT ready to go, not born, or that has NOT been assigned to the family are considered to be on "stand by" and must wait until we have a ready to go, matched pet. Every customer is contacted at the time we have the assigned pet available and ready to go if they are on a waiting list. Puppies NOT declared ready to go are only on a "tentative" schedule for release and nothing more. Some customers have an issue with time frames or not getting a pet when they demand one or when an issue comes up with a particular litter or pet and unfortunately, when an issue comes up with regards to a particular litter or pet, our loss is much greater than any buyer could ever imagine. None of our buyers actually lose the ability to obtain a pet of the desired breed should an issue occur, beyond our control, prior to possession, because we can always place the buyer on a different waiting list or provide a different pet of size, gender and color upon first availability. We as the breeder, on the other hand lose entirely more than just "time". We as the breeder lose all the money we have already invested for all of the spent hours, days and months working with each individual dog or puppy. We as the breeder have entirely more invested than any buyer and that includes invested time, money and emotions. Every customer is always offered a replacement available pet of equal size, color, gender and breed should an issue come up that is beyond our control. These are live animals and some things occur that are not visibly viewable or known before a pet leaves our premises or after a pet leaves our premises. Our prices are always competitive. Out site is worked on each and every day to stay competitive with other breeders or to add new information. There is more to being a breeder than meets the eye and I think alot of people have a huge misconception as to what it is we really do for the general public. We do entirely more than we are given credit for. Emotions tend to run high when and if an incident occurs with a purchased pet. We are always here to try and assist every buyer but if a buyer insults us, acts unreasonable or has unreasonable demands, refuses to meet us half way to a peaceful resolution, our hearing ear will turn deaf to that buyer. Use some common sense if you have an issue with your purchased pet and show some respect. We care very much about the animals we create and we do desire for every buyer to have a pleasant canine experience. But a breeder is not responsible or liable for every single thing that occurs with a live animal. We do NOT want our buyers to have issues with their purchased pets and we do try to come to some sort of reasonable conclusion if and when an issue presents itself. This does not mean that the resolution is always agreeable to the buyer. We always try and meet the buyer halfway when an unfortunate incident occurs. There is no need for any buyer to accuse a breeder of issues or call them names across the internet or spread malicious lies or rumors or behave in a childish manner just because the buyer is upset over their dogs' issue. When one of our pets has an issue, we ourselves are upset about it but we must use reason if we are to have a peaceful resolution to the issue at hand. If and when an issue becomes known after a pet leaves the physical custody of the breeder, it is the buyers' responsibility to provide a breeder with as much evidence and proof about the issue so that the breeder can make a responsible decision as well as be able to make a proper evaluation of what has taken place. That means vet reports, evidence of testing, blood work up as well as supporting DNA evidence. As a breeder, we need all the documentation possible to make an intelligent decision regarding a purchased pet. Yelling, calling names or cussing out your breeder will cause alot of hard feelings and cause the buyer to NOT receive assistance from their breeder. It is uncalled for. Act like a responsible, intelligent person and the breeder will do the same.
